Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Shipping policies
Please make sure your address is correct before buying. No refunds or replacements are given due to mail delivered to the wrong address (irretrievable mail). I ship on Wednesday and Saturday mornings with exceptions made for Priority Express mail.
LOST MAIL if you suspect your order is lost in transit or otherwise missing, please call your local post office for help in locating your package and/or filing a claim using your tracking number. (You must file any claim for your package) In most cases your order will still arrive late, or a neighbor has received it. Sorry, I am not able to send replacements or refunds due to errors in delivery caused by the post office.
Safety Warnings
Use caution with fire and burning materials like incense, and keep away from children, pets and other flammable materials. Always burn material in a heat safe vessel and do not leave unattended!
Incenses and other organic materials can induce allergies in some people. None of my herbs or incenses are intended to be consumed. My products are not intended to cure, diagnose, treat, or prevent any physical or spiritual condition.
Packaging included with your order, including any plastic bags, tape, labels and bubble wrap should never be kept within reach of children or pets, as they present a choking and suffocation hazard and are not toys.
Environmental Responsibility
I pledge that The Hellenic Handmaid will continue to be as environmentally friendly as it can be! In every instance reused and biodegradable/recyclable shipping materials are favored. Packing slips are not provided with your order but may be requested.
Every year a portion of this shop's sales is devoted to planting trees and donating to organizations that do the same. As of 2022, we have planted 339 trees together! Thank you for contributing to global reforestation efforts!
Legal Info
Commercial licenses are held by The Hellenic Handmaid (THH) for all images, vectors, logos and artwork used on this site, shop, and associated pages. All original artwork and spiritual items are created by and copyright of THH. Do not copy, alter, use, sell or distribute any images, vectors, artwork or items found or purchased at THH's site, shop, or associated pages without obtaining written permission from THH at Erica@hellenichandmaid.com. All other images graphics files and media are used with license, permission, or are free to use to my best understanding. Please contact me immediately if any infringement is suspected. Vectorstock, Vecteezy, CreativeCommons link: https://creativecommons.org/licenses/by-sa/4.0/legalcode